Thank you for shopping with KEKOC. We want you to be happy with your purchase. This policy explains your rights and how returns, exchanges, and refunds are handled when you shop on our website.

1. Your Right to Cancel (UK & EU Customers)

If you are a customer located in the United Kingdom or European Economic Area, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason.

To exercise your right to cancel, you must contact us within 14 days of delivery at:

Email: kekocknitting@gmail.com

After notifying us, you must return the item within 14 days.

2. Return Eligibility

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be returned in original packaging where possible

• Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Custom or personalised items

• Made-to-order products

• Items returned in used or damaged condition not caused by us

• Gift cards or downloadable products (if applicable)

4. Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

If confirmed, we will offer one of the following:

• Replacement item

• Repair (where applicable)

• Full or partial refund

We will cover reasonable return shipping costs for faulty items.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval.

If approved:

• Refunds will be issued to your original payment method

• Refunds are typically processed within 5–10 business days, depending on your payment provider

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

7. Exchanges

We currently offer exchanges only for defective or damaged items. If you need a different size or variation, please place a new order after completing your return.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank or payment account again.

2. Contact your payment provider, as processing times may vary.

3. If you still have not received your refund, please contact us at kekocknitting@gmail.com.

9. Contact Us

If you have any questions about returns or refunds, please contact:

KEKOC
Email: kekocknitting@gmail.com