Privacy & Cookies policies

Last updated: 【March 2026】

This Privacy Policy describes how KEKOC (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (“the Site”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit or interact with our Site, we may collect the following types of personal information:

Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by third-party payment providers)

  • Order details and purchase history

  • Any information you provide when contacting customer support

Information collected automatically

When you browse our Site, we may automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Pages visited and browsing behaviour

  • Referral source

  • Cookies and usage data

This information helps us improve website performance and user experience.

2. How We Use Your Information

Under UK GDPR, we rely on the following legal bases to process your personal information:

Performance of a contract

We use your information to:

  • Process and fulfil orders

  • Provide shipping and delivery services

  • Process payments

  • Communicate with you about your purchase

  • Provide customer support

Legal obligations

We retain transaction records where required for accounting, tax, and legal compliance.

Legitimate interests

We process information where necessary for our legitimate business interests, including:

  • Improving website functionality and services

  • Preventing fraud and ensuring website security

  • Analysing website performance and customer experience

Consent

Where required, we rely on your consent to:

  • Send marketing emails

  • Use non-essential cookies and analytics tools

You may withdraw consent at any time.

3. Cookies and Analytics

Our Site uses cookies and similar technologies to improve functionality and analyse traffic.

Cookies may be used to:

  • Remember your preferences

  • Enable shopping cart functionality

  • Measure website performance

  • Support marketing and analytics services

You can control or disable cookies through your browser settings. Where required by law, we request your consent before placing non-essential cookies.

4. Sharing Your Personal Information

We share personal information only when necessary to operate our business:

  • Payment providers (such as Stripe, PayPal, or other secure processors) to process payments safely.

  • Shipping and logistics providers to deliver your orders.

  • Website hosting and technology providers to operate and maintain our website.

  • Analytics providers to understand website usage.

  • Legal and regulatory authorities when required to comply with applicable laws or legal requests.

We do not sell your personal information.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy.

Order and transaction records are generally retained for up to 6 years to comply with UK accounting and tax obligations.

6. International Data Transfers

Some of our service providers may process data outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent lawful mechanisms, to protect your personal data in accordance with UK GDPR.

7. Your Rights

If you are located in the UK, EU, or certain other jurisdictions, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.

9. Contact Information

For the purposes of UK data protection law, KEKOC is the data controller of your personal information.

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: kekocknitting@gmail.com work.